Product Strategy & Design Insights

We’ve published a lot of content and hosted several podcasts discussing how Design Systems transform operations, enable better collaboration, boost employee morale, and reduce costs for product teams. Most Nine Labs clients will tell you that we…

For years, we’ve asked, “When you think about the typical app or website - what is the one interface element that everyone recognizes, that is always present, that always works reliably?”

How do you ensure your team, across all departments, is on the same page? A big part of a product manager or owner’s job is seeking to understand what their organization needs as a whole, and then curate solutions to their problems. Sometimes…

One of the most common problems our clients come to us with is how to “do design” more efficiently and effectively. It seems the larger and older the organization is, the more they struggle to perform the activities required to create high quality…

The business case for UX Design is strong. Right? Better UX leads to quicker adoption, less cart abandonment, easier enrollment, and a frictionless payment process. A good User Experience is priceless. Isn’t it? If you’re nodding your head yes,…

You have a loyal customer base, your design team is clicking on all cylinders, your design system is solid and has been adopted by Engineering,  you have strong data & analytics to make a case for a new product. You and your product design are ready…

The benefits of a Design System have been well documented by us,and other really smart people. But did you know that implementing a design system can also help formulate a company’s voice & tone?

The design thinking process is well documented and established. In fact, our most recent podcast guest, Wayne Li, was at the famous Stanford d.school when they helped create and document design thinking in the first place. 

When was the last time you visited a physical bank branch and talked to a real live human about your account? It’s probably been a while — and that’s the point. 

2020 brought change to every industry, and fintech is no exception. Thanks in large part to the pandemic, which forced at-home banking, tech adoption skyrocketed. Features that were once thought of as nice to have, or even too difficult to use — QR…