Have you presented your product to your end users for feedback and analysis? Have you tested it to confirm product-market fit? Is the User Experience as seamless as expected? Let us help you answer these questions with our Usability Testing programs.
So you’ve built a prototype of your product and are ready to move forward. There’s only one problem: you haven’t tested it with your customers to confirm it’s what your users want. Without feedback from your users, your product’s ability to address their needs is still a hypothesis. There’s only one way to validate that hypothesis: dedicated Usability Testing.
We test a digital prototype or live product with a screened set of users who complete tasks on their own devices while thinking aloud. We then analyze the video recordings of these tests.
A Nine Labs moderator will guide users through testing tasks via video call, asking questions and getting richer feedback.
Our moderators will meet your users where they are, whether in the real world or a lab setting, to run the test and observe user behavior.
Identify project goals, existing learnings, and the current state of the product.
Create project test plan, contact recruitment agencies, select testing platform, and iterate on prototype.
Set up user interviews and recruit participants.
Create scenarios and questions that uncover insights from test participants.
Moderate testing sessions and observe users.
Analyze participant data and identify actionable insights.
Present findings and next steps.
We specialize in both remote and in-person testing and can travel to your target market if necessary.
We can begin our moderated tests within days of our initial call with you.
We will take the findings from the testing sessions with each participant and distill them into an Executive Summary presentation for you and your team. At the end of our testing round and research findings, you will receive: