The End of an Era at Apple

June 28, 2019
Posted in

Design, Farewell

Welp. It's over, kids. Or soon will be. The much celebrated and literal Knight of Design, Sir Jony Ive, has decided to leave Apple. The Financial Times broke the news yesterday saying

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Building Products in The New Economy

June 28, 2019
Posted in

Design

In the dark ages before the Internet, we lived in a seller-driven economy. People were only aware of what was at their local market, so they had limited choice. People relied on advertising and word-of-mouth to learn about new products and services.…

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Empathy and Personalization at Scale

June 21, 2019
Posted in

Design

They say everyone’s favorite thing to hear is their own name. That’s why sales people are trained to learn your name quickly and use it a few times in conversation, to build rapport and trust. 

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Innovation Isn't a Side-Project

June 14, 2019
Posted in

Design, Innovation, Change Leader, Toward the Storm

14 time zones, 6 flights, 4 layovers, 2 trains, 3 hotels, and dozens of Wifi networks and one giant salt mine later, I'm back in the US. I've talked with lots of entrepreneurs and investors from the world over on this trip, and have come to a…

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The UX of International Travel

June 07, 2019
Posted in

Design, UX Strategy, Customer Navigation, Travel

I’m writing this from the airport in Bucharest, Romania. Techsylvania (a leading tech conference of Eastern Europe) has invited me Cluj-Napoca to talk about my upcoming book and lead a workshop on Human-Centered Product Design. What better way to…

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The Importance of Process

May 24, 2019
Posted in

Design, Idea Process, Design Method

If you're like me, you have a stack of ideas in the back of your mind. Ideas for new apps, how to improve something in your business, or how to make a product better. Ideas are awesome, but they're worthless without execution.

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Innovation Isn't Always Awesome

May 17, 2019
Posted in

Design, Balancing Ideas, Group Think, Innovation Complex

Companies of all sizes are pushing their teams to be "innovative". It's the modern buzzword, and it's in heavy rotation in boardrooms across the globe. Trouble is, "innovation" is a vague concept. Without a clear business objective, "innovation"…

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Tech is Creating a Reality Distortion Field

May 10, 2019
Posted in

Design, Goal Alignment, Technology Regulations

Almost anyone with a WiFi connection can tell you technology has changed the way people behave and interact with each other, both online and IRL. It's no mystery that social networks have had a profound impact on society as a whole. What's not being…

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The Sonic Backlash

May 10, 2019
Posted in

Design, Customer Feedback, Product Insight, Project Planning

Making movies is expensive. Very expensive. Reports say the new Sonic the Hedgehog movie was budgeted at $90MM, before the backlash. "What backlash?" you ask? Read on...

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The New Economy & Scaling Fast

April 26, 2019
Posted in

Design, Buyer-drive, Target Audience, Value Proposition, Economy

In the dark ages before the Internet, we lived in a seller-driven economy. People were only aware of what was at their local market, so they had limited choices. People relied on advertising and word-of-mouth to learn about new products and…

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