Explore how we think, how we work, and what we’re working on through our collection of articles, podcast discussions, and webinars.
You conducted customer research because you read somewhere that it’s the right thing to do. And you can finally say you did it.
Keeping up with customer expectations and desires is difficult. It’s even more difficult if you don't know how customers are using your product.
As a product manager, you’re constantly trying to improve the user experience for your customers and increase your internal team’s efficiency.
As a company leader, you want assurance that you’re getting your money’s worth from your design team. One way to measure this is to look at your team’s effectiveness.
The design thinking process is well documented and established. In fact, our most recent podcast guest, Wayne Li, was at the famous Stanford d.school when they helped create and document design thinking in the first place.
If you’re like most product execs, it’s a challenge to get your team to agree on the nuances of how users should accomplish even the tiniest tasks within your digital application. Let alone decide how each different task should fit together into one…
Imagine building a house one room at a time, without blueprints, instead of on a solid foundation. You decide, arbitrarily, to build the kitchen first. But you forget that you also need a bathroom off the kitchen, so you go back and tack that on.…
When was the last time you visited a physical bank branch and talked to a real live human about your account? It’s probably been a while — and that’s the point.
As an exec, you’re tired of hearing about the same open items and incomplete tasks. You think to yourself, didn’t we already solve this problem? Or, how on earth is this taking so long?