UX Researcher

Join our growing team and help solve complex business and software challenges for the world’s top financial services companies.

Remote Full-time

Before we dig into the deets about the role, a bit about our mentality at Nine Labs: We strive to build a great place for smart people to do their best work. Our business and our team are growing, and we’re really excited about it. We believe in a flexible, friendly and creative work environment. If this sounds good to you, keep reading.

Job Overview:

You are intensely curious and highly empathetic, and you get a thrill from using those traits along with your skills to uncover the truth about what motivates humans to do what they do. You study psychology, behavioral economics, and probably have strong opinions on ethnographic research. 

You love getting in front of users to stay centered on their needs. You’re a collaborator who seeks out everyone who needs to be at the table. You’re quick to change your opinions if the data points another direction.  

Though you’re skilled at many things, you are particularly strong in the research phases of the design process and you enjoy sharing these strengths with your team. You’re excited about helping us build a great company and world-class human-centered design team. You ask why… a lot. You love to learn and push the boundaries of what’s possible. 

Required Skills:

  • Plan, design and organize research efforts; understand and incorporate complex technical and business requirements into research; strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

  • Conduct research with customer, prospect, and stakeholder audiences across the entire product development process; varying as needed in approach, scale, scope, timeframe, and methodology (including, but not limited to, ethnographic studies, storyboarding, effective question construction, usability tests, surveys, co-creation workshops, A/B tests, one-on-one usability studies, eye-tracking, remote usability studies, online and in-person focus groups, device testing, cognitive walkthroughs, expert/heuristic reviews, customer / employee site visits, contextual inquiry, task analysis, statistical analysis of behavioral data, recruiting, phone interviews, card sorting, and quantitative benchmarking studies.)

  • Ask the right questions and gather data to uncover critical insights

  • Use marketing segmentation as part of the research project and recruitment effort

  • Collate and analyze results

  • Communicate results and illustrate suggestions in compelling and creative ways through concise written reports and/or engaging presentations

  • Maintain research technology systems, usability lab and vendors

  • Contribute actionable research to improve designs, prioritize features, and guide the roadmap

  • Facilitate remote and in-person user experience research studies

  • Collaborate cross-functionally with product management, project management, business analysts, design, user experience and delivery

  • Manage technical setup for in-person lab interviews


  • Bachelor's degree in a related field such as human factors, anthropology, cognitive psychology or human computer interaction
  • 2-5 years' experience leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions

  • Expertise in both qualitative and quantitative research methods and a strong understanding of when/how to apply them

  • Experience working in a cross-channel environment, including desktop/laptop, mobile, devices, and brick-and-mortar experiences

  • Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and online marketing and business needs.

  • Strong attention to detail

  • Strong presentation skills

  • Empathetic, human-centric approach to analysis

  • Ability to problem-solve and work independently

  • Advanced knowledge of quantitative analysis and statistical concepts

  • Maintains professional knowledge and experience

  • Experience with remote user testing platforms

  • Experience with designing for accessibility

  • Experience with service design approaches

  • Experience working in an Agile environment

  • Experience with responsive design

  • Ability to create lo-fi wireframes and prototypes

  • Ability to develop moderator guides

  • Familiarity with digital development process

Job Perks:

  • Competitive Salary
  • Flexible working schedule include remote/work from home
  • Time off when you need it and a flexible vacation policy
  • Health, dental, and vision insurance
  • Casual dress code

Apply Now