Join our growing team and help solve complex business and software challenges for the world’s top financial services companies.
Before we dig into the deets about the role, a bit about our mentality at Nine Labs: We strive to build a great place for smart people to do their best work. Our business and our team are growing, and we’re really excited about it. We believe in a flexible, friendly and creative work environment. If this sounds good to you, keep reading.
You are intensely curious and highly empathetic, and you get a thrill from using those traits along with your skills to uncover the truth about what motivates humans to do what they do. You study psychology, behavioral economics, and probably have strong opinions on ethnographic research.
You love getting in front of users to stay centered on their needs. You’re a collaborator who seeks out everyone who needs to be at the table. You’re quick to change your opinions if the data points another direction.
Though you’re skilled at many things, you are particularly strong in the research phases of the design process and you enjoy sharing these strengths with your team. You’re excited about helping us build a great company and world-class human-centered design team. You ask why… a lot. You love to learn and push the boundaries of what’s possible.
Plan, design and organize research efforts; understand and incorporate complex technical and business requirements into research; strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Conduct research with customer, prospect, and stakeholder audiences across the entire product development process; varying as needed in approach, scale, scope, timeframe, and methodology (including, but not limited to, ethnographic studies, storyboarding, effective question construction, usability tests, surveys, co-creation workshops, A/B tests, one-on-one usability studies, eye-tracking, remote usability studies, online and in-person focus groups, device testing, cognitive walkthroughs, expert/heuristic reviews, customer / employee site visits, contextual inquiry, task analysis, statistical analysis of behavioral data, recruiting, phone interviews, card sorting, and quantitative benchmarking studies.)
Ask the right questions and gather data to uncover critical insights
Use marketing segmentation as part of the research project and recruitment effort
Collate and analyze results
Communicate results and illustrate suggestions in compelling and creative ways through concise written reports and/or engaging presentations
Maintain research technology systems, usability lab and vendors
Contribute actionable research to improve designs, prioritize features, and guide the roadmap
Facilitate remote and in-person user experience research studies
Collaborate cross-functionally with product management, project management, business analysts, design, user experience and delivery
Manage technical setup for in-person lab interviews
2-5 years' experience leading and conducting user research studies, including usability tests, concept tests, ethnography, co-creation sessions
Expertise in both qualitative and quantitative research methods and a strong understanding of when/how to apply them
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices, and brick-and-mortar experiences
Strong knowledge of UX best practices, including website information architecture, interactive design principles, usability, service design, and online marketing and business needs.
Strong attention to detail
Strong presentation skills
Empathetic, human-centric approach to analysis
Ability to problem-solve and work independently
Advanced knowledge of quantitative analysis and statistical concepts
Maintains professional knowledge and experience
Experience with remote user testing platforms
Experience with designing for accessibility
Experience with service design approaches
Experience working in an Agile environment
Experience with responsive design
Ability to create lo-fi wireframes and prototypes
Ability to develop moderator guides
Familiarity with digital development process