The Nine Labs Playbook

How we take your ideas from concept to reality.

loops-process-map
 

Project Assessment

 
Initial Call

Call with your project stakeholders to discuss the project and determine if it is a good fit for our process.

 

1. Discovery Phase

The first step in any new engagement is a short meeting to discuss your business, your goals, and what success looks like for the project.

1.1
Phase Kickoff Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
1.1.1 — Review Project Goals and Success Measurements
1.1.2 — Prioritization of Critical Tasks
1.1.3 — Overview of Phase Roadmap and Schedule
1.2
Current Product Review (optional)

Series of meetings with your team to document the current state of the product and the ecosystem it exists in.

Activities include:
1.2.1 — Site or App Definition
1.2.2 — UI / Usability Assessment
1.2.3 — Landscape Analysis
1.2.4 — Competitive GAP Analysis
1.2.5 — Research Synthesis
1.2.6 — Internal Review & Approval
1.2.7 — Executive Summary Presentation
1.3
Interviews

Series of meetings with your team, partners, and customers to understand and document their views about the current product, and expectations for the future state of the product.

Activities include:
1.3.1 — Interview Script Preparation
1.3.2 — Stakeholder Interviews
1.3.3 — Partner Interviews
1.3.4 — Customer Interviews
1.3.5 — Customer Surveys
1.3.6 — Research Synthesis
1.3.7 — Executive Summary Presentation
1.4
Target Market Definition
Activities include:
1.4.1 — Actor/Role Definition
1.4.2 — Value Proposition Definition
1.4.3 — Internal Review & Approval
1.4.4 — Executive Summary Presentation
1.5
Phase Delivery Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
1.5.1 — Review Discovery Phase Activites
1.5.2 — Executive Summary Presentation
1.5.3 — Overview of Definition Phase Roadmap and Schedule
 

2. Definition Phase

2.1
Phase Kickoff Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
2.1.1 — Review Outcomes of Discovery Phase
2.1.2 — Prioritization of Critical Tasks
2.1.3 — UI Kit / Design Systems Overview
2.1.4 — Overview of Phase Roadmap and Schedule
2.2
User Task Outlines
Activities include:
2.2.1 — Task Definition Meeting
2.2.2 — Task Outline Creation
2.2.3 — Client Review Meeting
2.2.4 — Task Outline Revisions
2.2.5 — Executive Summary Presentation
2.3
OOUX Workshop
Activities include:
2.3.1 — Full-day Object Mapping Workshop
2.3.2 — Object Map Documentation
2.3.3 — Client Review Meeting
2.3.4 — Object Map Revisions
2.3.5 — Executive Summary Presentation
2.4
UX Flow Documentation
Activities include:
2.4.1 — Flow Discussion Meeting
2.4.2 — UX Flow Document Creation
2.4.3 — Client Review Meeting
2.4.4 — UX Flow Document Revisions
2.4.5 — Executive Summary Presentation
2.5
Low-Fidelity Wireframes & Prototypes
Activities include:
2.5.1 — Screen Definition Work Session
2.5.2 — Screen Design
2.5.3 — Client Review Meeting
2.5.4 — Screen Revisions
2.5.5 — Executive Summary Presentation
2.6
Phase Delivery Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
2.6.1 — Review Definition Phase Activites
2.6.2 — Executive Summary Presentation
2.6.3 — Overview of Design Phase Roadmap and Schedule
 

3. Design Phase

3.1
Phase Kickoff Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
3.1.1 — Review Outcomes of Definition Phase
3.1.2 — Prioritization of Critical Tasks
3.1.3 — Overview of Phase Roadmap and Schedule
3.2
Wireframe Creation
Activities include:
3.2.1 — Screen Definition Work Session
3.2.2 — Screen Design
3.2.3 — Client Review Meeting
3.2.4 — Screen Revisions
3.2.5 — Executive Summary Presentation
3.3
Design Systems Creation
Activities include:
3.3.1 — UI Look & Feel Workshop
3.3.2 — UI Component Design and Development
3.3.3 — Client Review Meeting
3.3.4 — UI Component Revisions
3.3.5 — Design System Delivery Meeting
3.4
High-Fidelity Prototype Creation
Activities include:
3.4.1 — Screen Definition Work Session
3.4.2 — Screen Design
3.4.3 — Client Review Meeting
3.4.4 — Screen Revisions
3.4.5 — Executive Summary Presentation
3.5
Phase Delivery Meeting

Meeting between our team and your critical stakeholders to discuss the project goals, process, and timeline.

Activities include:
3.5.1 — Review Design Phase Activites
3.5.2 — Executive Summary Presentation
3.5.3 — Discussion of Development and any Next Steps
 

4. Ongoing and Fractional Support

4.1
Implementation Support
Activities include:
4.1.1 — Design Systems Implementation
4.1.2 — Front-End Design and Development
4.1.3 — Visual Design
4.2
Design Leadership
Activities include:
4.2.1 — Design Operations Consulting
4.2.2 — UX Process Leadership
4.2.3 — Ad-hoc Workshops and Training